FAQ / SUPPORT CENTER
WHAT PARTS HAVE BEEN REPLACED IN YOUR CARTRIDGES ?
Our factories will utilize new parts whenever possible, including imaging units(drums), blades, mag rollers, chips and graphics quality toner powder for monochrome toners and chemical toner for color models. This means that the cartridges contain up to 80% new parts and we can maintain an overall defective rate of under 2%.
WHAT CERTIFICATIONS DO YOUR FACTORIES HOLD ?
All of our factories are ISO 9001 and ISO 14001 certified, and most of them are STMC certified as well. Every cartridge is individually print tested at the factory prior to packing to help insure our low defect rate.
WHAT IS THE WARRANTY ON YOUR CARTRIDGES ?
All of our cartridges are warranted to be free from defects in material, workmanship and performance for a period of 1 Year from the date of purchase. If, at any time, Supplies Wholesalers compatible parts and supplies fail to perform according to the aforementioned, Supplies Wholesalers will replace the item or credit the full purchase price.
DO YOU OFFER CUSTOM LABELING ON EACH TONER BOX ?
Yes, for dealers that average at least $1,000 per month in purchases we'll provide free labeling on each toner box before shipping. The label template is full color and can include your company logo, phone number and reordering information. Check with your rep for details.
HOW IS THE PAGE YIELD OF A CARTRIDGE CALCULATED ?
Cartridges rated page yield(number of pages printed) are always based on a 5% page coverage, which is a standard business letter. For example if a cartridge is rated to yield 10,000 pages at 5% and the user is actually printing with a 25% page coverage(a typical newsletter) than the cartridge will only yield 2,000 pages due to the higher amount of page coverage (25% versus 5%).